BIDSCALE - Evaluation Tool

The Digital Source Selection process is intricate and varies across different government agencies. To better understand how users interacted with the system, we first defined each persona’s responsibilities and mapped their interactions both within and outside the tool. By analyzing the different stages of source selection—including market research, award decisions, and post-award evaluations—we identified key moments where improvements could enhance efficiency and user experience.

Our team conducted a deep dive into existing user pain points and communication workflows, allowing us to pinpoint areas where the process could be streamlined. These insights led us to propose features aimed at improving collaboration and reducing the time required for report generation. We then developed interactive prototypes to test these enhancements, gathering feedback from users and stakeholders to validate our approach and develop a working tool accordingly.